Frequently Asked Questions
How do I sign up?
Simply download the Tuex app on App Store or Google Play and sign up using your mobile number.
How do I book an online course?
Online Course for Students
How does Tuex ensure students’ safety?
Safety is our number 1 priority. All of our tutors are required to upload a piece of government-issued photo ID, and complete Police Information Checks which include a) Police Criminal Record Check and b) Police Vulnerable Sector Check.
Other safety features?
To give students and guardians a peace of mind, the Tuex app has built-in Emergency Call button and GPS tracking system. Students have the ability to call for help whenever they feel unsafe, and guardians can track their locations instantly.
I’m a guardian, how do I link with my child?
Open the app on your child’s phone and go to “Me” page. Click “Guardian” and you’ll be able to add yourself from there.
Does Tuex only have academic tutors?
We have both academic tutors and non-academic tutors on our platform. You will find tutors teaching subjects ranging from elementary level to university level. In the meantime, you will find tutors in other fields, such as special needs, university preparation, music instruments, etc.
How do I find a tutor that suits me?
The Tuex app has a filter function. It allows you to find the tutors that suit your needs.
How does the Q&A feature work?
The Q&A board is where you can post questions that you need help with. Our tutors can see your questions here and answer promptly.
How to book a course?
Once you’ve found the right tutor or course, pick a date and time and proceed with payment. If you have concerns or questions for the tutor, you can consult with the tutor beforehand.
How do I add funds?
Go to “me” page and click “Add funds”. You can pay with credit cards, Alipay and Wechat Pay.
What are the payment options?
We offer different payment options, including Visa, Mastercard, Apple Pay, Alipay and WeChat Pay. Please select the preferred payment option for your own convenience.
My English is not that great, can I find tutors in other languages?
Yes, the Tuex community is very diverse. We have tutors with different backgrounds who speak different languages. All you need to do is add a filter in the “find” page.
How can I contact tutors?
You can communicate with tutors by visiting their profile and click the “Consult” button at the bottom.
How to cancel a booked class with a tutor?
Go to" My Order" then "Paid" and select the class you want to cancel.
Will I get a refund if I cancel a class?
Yes, you will get a full refund if you cancel at least 48 hours before the class starts. However, if you cancel a class that begins within 48 hours, there will be no refund.
I am a parent. How do I track the location of my child?
Make sure you turn on the GPS location on your own device.