Frequently Asked Questions
How do I start teaching?
Download our “Tuex Tutor” app on App Store / Google Play. Sign up with your mobile number. Upload required documents and create courses that you want to teach, set your own schedule and wait for students to match with you.
How do I change my phone number on my profile?
Unfortunately, the number you signed up with can’t be changed. However, your number won’t be seen by students – it’s only used for registration and login. You can give your students the updated phone number once they have matched with you.
What sort of information does Tuex collect?
Tutors at Tuex must be verified and qualified. We require all tutors to provide one government-issued photo ID, a clean criminal record from a designated police station, and a proof of qualification.
Do I need a university degree in order to teach?
No. At Tuex, we encourage peer-to-peer tutoring given that you have the right experience and training. In fact, we have university and even high school student tutors who are experts in their fields.
Will my personal information be shared?
No, we do not share your data with third-parties. Your information is secure within our database.
Where will I be teaching?
You can set up a default tutoring address that’s most convenient for you. If you’re willing to meet up elsewhere, simply turn on the “Willing to travel” feature and add multiple cities.
Why can’t I log into my account on the Tuex Website?
Tuex is a mobile app, you can only log into your account through the mobile version.
I am currently located in Ontario, can I still use Tuex?
Currently Tuex only offers its services in Metro Vancouver, we will expand to other parts of Canada in the near future!
How do I get paid?
Direct deposit via Electronic Funds Transfer, within 48 hours. You need to link your bank account with the Tuex app.
How much commission does Tuex charge the tutors?
Our commission rate starts from 27% and drops down to 11% depending on your teaching hours. The more teaching hours you accumulate, the less we charge and the hours will never be reset back to zero. The commission rate chart can be found by clicking your teaching hours on the app in “Me” page.
Where can I find my end of the year statement?
Head over to “Me” page on the app and select “My wallet”. Click the download icon on the right side of “Transactions”. Enter your email and click OK.
Why should I choose Tuex over other tutoring companies?
We charge our tutors the lowest commission rate in North America. Our app has built-in emergency call feature to protect our tutors. We offer a wide range of academic and non-academic courses to attract more students.
Can I share my profile on social media or with friends?
Yes! Go to “Course” and choose any course that you’ve created. The share icon is on the top right corner.
How do I create an online course?
Online Course for Tutors
Do I have to use TUEX’s online tutoring portal?
No, but we highly recommend users to use our portal for online tutoring. Not only will you receive reminders for classes, it also helps us in keeping track of potential problems.
What other online portals do you recommend?
Zoom, Skype and Google Hangouts are great options. For mobile devices, WhatsApp, Facebook Messenger, FaceTime (iOS), WeChat and ClassIn are recommended. However, keep in mind that video and audio quality may vary depending on your device model and internet speed.